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August Uncommon Tea

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We are sorry to hear about this issue with your order. Please contact us so we can help.

What do I do if there is a problem with my order?

Order Information

General

What is your refund policy?

When will I get my refund?

Can I edit or add anything to my order?

How do I apply promo/discount codes?

Can I request a different free sample in my order?

What do I do if the website is not allowing me to checkout?

Where can I find August tea near me?

Do you have a wholesale program?

What is your shipping policy?

Do you offer free shipping?

Do you offer expedited shipping?

Do you ship internationally?

How much does shipping cost?

How do I track my order?

Why does my shipping label say 'cancelled'?

What should I do if my order is delayed?

How long does it take to receive my order?

What is your return or exchange policy?

What is your cancellation policy?

Shipping

How does an August subscription work?

Which products are eligible for a subscription?

How much do I save with a subscription?

How do I start a subscription?

Do discount codes apply to subscriptions?

If I accidentally signed up for a subscription and cancel it, will my order be canceled as well?

How do I update or edit my subscription?

Can I have all my subscriptions ship at the same time?

How can I change the shipping information for my subscription?

How do I change the payment information for my subscription?

Will you notify me before billing me for my subscription?

Can I return or exchange my subscription?

Can I redeem my rewards items with my subscription?

How do I track my subscription order?

How do I cancel my subscription?

What do I do if my subscription is out of stock?

Subscriptions

What rewards am I eligible for?

Do you have a rewards program?

Do rewards points expire?

How do I redeem my reward points?

Rewards

Are your teas gluten/dairy/allergen free?

Are your tea bags plastic free?

Are your tea bags compostable?

Do your teas contain sugar?

Does your tea have sulfites?

What is the flavoring in your blends?

Do you have organic tea?

Which teas are best iced?

Which teas are available in tins?

Where is your tea from?

Do your teas contain tobacco?

Do your teas have health benefits?

Loose Tea and Tea Bags

What are the dimensions of the One Cup Infuser?

Where is the One Cup Infuser made?

What is the One Cup Infuser made out of?

What material is the lid/coaster for the One Cup Infuser?

What is the coating on the One Cup Infuser made out of?

What colors do the One Cup Infuser come in?

Can the One Cup Infuser be used for coffee?

How do you clean the One Cup Infuser?

Will the One Cup Infuser fit my mug?

Do you have a promo on One Cup Infusers?

One Cup Infuser

What is the Lucent Iced Tea Brewer made out of?

What are the dimensions of the Lucent Iced Tea Brewer?

Is the Lucent Iced Tea Brewer dishwasher safe?

How do I use the Lucent Iced Tea Brewer?

How much tea can the Lucent Iced Tea Brewer make?

Lucent Iced Tea Brewer

What is the Hario Largo Tea Brewer made out of?

How much tea does the Hario Largo Tea Brewer make?

Is the Hario Largo Tea Brewer dishwasher safe?

Where is the Hario Largo Tea Brewer made?

Hario Largo Tea Brewer

How much tea does the Two Cup Glass Teapot make?

What is the Two Cup Glass Teapot made of?

Is the Two Cup Glass Teapot dishwasher and microwave safe?

What are the dimensions of the Two Cup Glass Teapot?

Where is the Two Cup Glass Teapot made?

Two Cup Glass Teapot

What is the difference between the Breville IQ Electric Kettle and the Smart Luxe Electric Kettle?

Do the kettles have different water temperatures for different types of tea?

How long does it take for the kettles to heat up?

Do these kettles have a warranty?

What are the dimensions of both kettles?

Electric Kettles

Do you have a promo on Glass Mugs and Tasting Glasses?

What are the Tasting Glasses and Glass Mugs made of?

Are the Glass Mugs and Tasting Glasses dishwasher safe?

What are the dimensions of Glass Mugs and Tasting Glasses?

Where are the Glass Mugs and Tasting Glasses made?

Mugs

Teaware

Product Information

Who is August?

About Us

What are the particles at the bottom of my cup?

Can tea be infused more than once?

How should I store my tea?

How do I troubleshoot weak tea?

Tea Education

What do I do if there is a problem with my order?Updated 2 months ago