General
What is your refund policy?
Love It or Your Money Back Refund Policy DetailsWe want you to be completely happy with your order. If you have any issues, please contact us within 30 days by emailing [email protected]. We'll work with you to make it right!. Because we make one-of-a-
When will I get my refund?
If we've issued you a refund but it hasn't yet arrived, first check your payment provider or bank account.It may take 3-10 business days for your refund to be officially posted. If after 10 business days, you still have not received your refund yet,
Can I edit or add anything to my order?
Once an order is placed, we are unable to make changes to the order. However, if you need to update your shipping address or contact information, please contact us immediately after placing your order. Please note that if your order has already been
How do I apply promo/discount codes?
To apply a promo or discount code:. • Proceed to checkout and enter your code in the Discount Code field. • Click Apply to see your new total before finalizing your order. • Only one code can be used per order and codes cannot be used more than once
What do I do if there is a problem with my order?
We are sorry to hear about this issue with your order. Please contact us so we can help.
Can I request a different free sample in my order?
Unfortunately, we are unable to modify the free samples included in our orders. We recommend sharing the sample with a friend if it is not a flavor you enjoy.
What do I do if the website is not allowing me to checkout?
If you experience issues with checkout on our website, please ensure you have added all desired items to your cart, then access your cart from the top right corner of the screen to proceed. If the issue persists, try quitting your browser, using a di
Where can I find August tea near me?
We are available in a selection of stores, restaurants, and cafes. To see if we are in a store near you, check out our Store Locator here: https://august.la/pages/wholesale.
Do you have a wholesale program?
We do! Please visit our Wholesale Page for information on pricing and minimums and frequently asked questions. There you can complete our survey so that we may best serve your needs.