What is your refund policy?Updated 2 months ago
Love It or Your Money Back Refund Policy Details
We want you to be completely happy with your order. If you have any issues, please contact us within 30 days by emailing [email protected]. We'll work with you to make it right!
Because we make one-of-a-kind blends, we know you have to taste them for yourself. That’s why we offer an easy way to taste our teas and find your favorites. If you don’t love the August tea you bought, we’ll give you your money back. Offer valid within 30 days of purchase.
We do not accept exchanges or returns.
Limits to our 'Love it or your money back guarantee'
- Refund requests must be made within 30 days
- Limit one refunded item per blend
- Limit four refunds per customer per 12-month period
- Tins, 70 cup bags, All the Teas and Rare Leaves are not eligible for refund
- Refunds may not exceed $85 per customer per calendar year
- Refund requests that are deemed to be abusive will be denied
- Orders shipped to the wrong address are not eligible for refund or replacement
- Teaware including kettles, brewers, and infusers are excluded from our love it or your money back guarantee, but may be eligible for replacement or warranty claims under some conditions.
- Dirty Chai gift set is not eligible for refund or return.
Replacements are available for teaware including kettles, brewers, and infusers only in the case of shipping damage or manufacturing defects. Kettles and Hario Largo brewers are only eligible for shipping damage replacements, but they are covered for defects under a manufacturer’s warranty.
Breville Kettles include a one year warranty from the manufacturer. If you believe your kettle is defective, contact Breville at this link to make a warranty claim.
Hario Largo brewers include a 90-day warranty from the manufacturer. If you believe your Largo is defective, contact Hario at this link to make a warranty claim.
Damaged or defective items
We happily replace items if they are defective or damaged. Contact our customer service team at [email protected]
Please be ready to provide your order number and photos of the item or items.
Late or missing refunds
If we've issued you a refund but it hasn't yet arrived, first check your payment provider or bank account.
It may take 3-10 business days for your refund to be officially posted. If you’ve done all of this and you still have not received your refund after 10 business days, please contact us at [email protected].
Shipping costs and refunds
Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund. Orders with paid shipping will have the shipping cost deducted. Orders with free shipping will have $7.99 deducted.