Shipping
What is your shipping policy?
Orders typically ship in 2-3 business days. Please expect a slightly longer wait during sales and other high demand periods. You'll receive an email with tracking when your order ships.All US orders have a $1.99 shipping fee. Orders are shipped via U
Do you offer free shipping?
We do not currently offer free shipping. Shipping is $1.99 for all US orders.
Do you offer expedited shipping?
Yes, we offer expedited FedEx 2-Day shipping for an additional fee. You can choose this option at checkout under shipping options.
Do you ship internationally?
We're pleased to report that we offer international shipping. Enter your shipping address at checkout and the shipping fee will be automatically calculated and applied to your order.
How much does shipping cost?
All US orders have a $1.99 shipping fee. We offer expedited shipping for an additional fee. International shipping fees are automatically calculated at checkout.
How do I track my order?
We're excited for you to begin your tea adventure! Once your order has been shipped, you will receive an email with your tracking information. You will also receive an email notification when your order has been delivered. If you have any questions a
Why does my shipping label say 'cancelled'?
If your shipping label shows 'Cancelled,' it might have been due to a need to cancel and reprint the label with the correct information. We apologize for any confusion this may cause. Please contact our Customer Support team so we can provide you wit
What should I do if my order is delayed?
If your order is delayed, tracking information will provide the most accurate delivery updates. While we are unable to expedite shipments that have already been shipped, your package should arrive once conditions improve. Please contact us if your or
How long does it take to receive my order?
Orders typically ship in 2-3 business days, but during and around holidays and sales, orders can be delayed up to 7 business days. Delivery times can vary depending on the destination and shipping method. For standard shipping, orders typically arriv
What is your return or exchange policy?
We do not accept returns or exchanges. To see if you qualify for a refund under our Love it Or Your Money Back Guarantee, please review our Refund Policy and contact us with any questions.
What is your cancellation policy?
As we ship orders so quickly, we are unfortunately unable to accommodate most order cancellation requests. To check if we are able to cancel your order, please contact us as soon as possible and we will do our best to accommodate your request.