Subscriptions
How does an August subscription work?
We're excited you're interested in a subscription with us! Subscription orders are always discounted and are super convenient to have tea at your door at your convenience. Starting a subscription is super simple - choose the products you need, and ho
Which products are eligible for a subscription?
Most of our teas, with the exception of our samplers, are available for a subscription. You can view our selection here.
How much do I save with a subscription?
Get 15% off your first subscription delivery and save 20% on every subsequent order!
How do I start a subscription?
Awesome! We have two ways to start a subscription, but first, you’ll want to create an account so you can manage your subscription. If you don’t have one, you can make one here. Next, browse our teas and choose the discounted "Subscribe & Save" optio
Do discount codes apply to subscriptions?
Unfortunately, discount codes cannot be applied to subscriptions. We apologize for any disappointment!. Your discount code savings will be indicated at checkout, separate from any subscription savings.
If I accidentally signed up for a subscription and cancel it, will my order be canceled as well?
Nope! If you realize after placing an order that you accidentally signed up for a subscription, you can cancel your subscription without your order getting canceled. You can manage your subscription on the subscription portal on your Customer profile
How do I update or edit my subscription?
We'd be happy to help. Here are instructions for how to manage your subscription:. 1. Login into your August account. 2. Click "Manage Subscriptions". 3. Locate your subscription item and click "Manage Subscription". 4. Options will become available
Can I have all my subscriptions ship at the same time?
Yes, you can have all your subscriptions ship at the same time. Log in to your August account. Click on "Manage Subscriptions.". From there, you can view your subscriptions and make sure they are processing on the same day. If they're not shipping at
How can I change the shipping information for my subscription?
To change the shipping address for an active subscription, first log into your August account and click "Manage Subscriptions.". Navigate to "Shipping Address" and click "Edit." Enter your new shipping address and click "Confirm" to save your changes
How do I change the payment information for my subscription?
To change the payment information for an active subscription, first log into your August account and click "Manage Subscriptions.". Navigate to "Payment Information" and click "Update." Enter your new payment information and click "Update card" to sa
Will you notify me before billing me for my subscription?
Of course, we would never process a subscription order without notifying your first. We send out an email when a new subscription is started, when you update your subscription, and 3 days before the order billing date, so you have time to edit or can
Can I return or exchange my subscription?
Per our Refund Policy, we do not accept returns or exchanges. If you're unhappy with your subscription, please contact us so we can check to see if you qualify for our Love it Or Your Money Back Guarantee.
Can I redeem my rewards items with my subscription?
Unfortunately, you cannot combine reward items with subscriptions, as rewards items are redeemed with a discount code and discount codes cannot be used with subscriptions.
How do I track my subscription order?
You'll receive an email with tracking information when your order ships and a delivery notification when your order has been delivered.
How do I cancel my subscription?
We are happy to assist with instructions on how to cancel your subscription. 1. Login into your August account. 2. Click on "Manage Subscriptions.". 3. Locate your subscription and scroll to the bottom of the page. 4. Click "Cancel Subscription.". Pr
What do I do if my subscription is out of stock?
We're sorry your subscription is out of stock! If your entire subscription order is out of stock, your order will be delayed and billed only when all of your subscription items are in stock. When at least one item in your subscription is available, y